Frequently Asked Questions
Orders & Payment
1. How do I place an order on Kymaxa?
Ordering from Kymaxa is a straightforward process. Explore our range of products, choose your preferred item, select options if applicable, and add it to your cart. Then, proceed to checkout and follow the prompts to finalize your purchase.
2. How do I change or cancel my order?
If you require modifications or wish to cancel your order, please reach out to us promptly at assist@kymaxa.com. We will endeavor to assist you, though changes or cancellations may be restricted once the order has entered processing. For further details, kindly review our Cancellation Policy provided below.
3. Where can I track my order?
We will email you a shipment notification along with a tracking number as soon as your package ships.
4. How Can I Edit My Shipping Address?
We cannot update shipping addresses after an order is placed. Kymaxa will not be held responsible for packages that are lost in transit, undeliverable, or delivered incorrectly due to incorrect shipping information. Please be sure to double-check your shipping address before submitting your order. We recommend reaching out to the carrier to request your package be held for pickup. We’re so sorry for any inconvenience this causes.
5. What Payment Methods Do You Accept?
- Visa
- MasterCard
- American Express
- JCB
- Diner Club
- Discover Card
6. How can I use a gift card to pay for my purchase?
During checkout, enter the gift card number in the designated field. The amount will be deducted from your total.
7. Can I use a gift card along with another form of payment?
Yes, you can use a gift card in combination with a credit card or other accepted payment methods.
8. Do gift cards expire?
Gift card expiration dates vary. Check your card for details or contact customer service for assistance.
Shipping
1. How Much Do You Charge For Shipping?
We offer free shipping on all orders! Whether you’re purchasing one item or multiple products, shipping is on us. Enjoy the convenience of shopping without any additional shipping fees. Feel free to explore our products and take advantage of our free shipping offer today!
2. How long does shipping take?
All orders are processed and shipped within 3-6 working days. We do not ship or process orders on weekends or US federal holidays. If you place your order on Saturday or Sunday, your processing will start the following Monday. Orders are typically delivered within 6-7 working days from when they’re processed.
4. Do you ship internationally?
No, we currently do not offer international shipping, we only ship within the USA.
Return & Refund
1. What is your return policy?
At Kymaxa, our goal is your complete satisfaction. Should you find yourself unsatisfied with your purchase, you have up to 19 days from delivery to return the item for a full refund. Please make sure that all items are returned in their original packaging, with tags attached, and in their original condition.
2. How Do I Submit A Return?
To begin the return process, please reach out to us at assist@kymaxa.com to request a return authorization. We will guide you through the necessary steps for returning the item to us.
3. How long does it take to process a return?
Returns are usually processed within 5-11 business days from the date we receive your returned item. Once processed, you will receive a refund for the full purchase price of the item. Please note that the time it takes for the refund to appear in your account depends on your bank.
4. Can I exchange an item?
Absolutely, if you wish to exchange an item for another size or color, kindly reach out to us at assist@kymaxa.com to initiate the exchange process. We’ll assist you with returning the item and guide you through placing a new order for the preferred item.
About Us
1. What Are Your Hours of Operation?
Our customer service team is available to assist you from Monday to Friday, with our office hours extending to 9 PM.
2. Did I email, and did no one respond?
- Please allow up to 48 hours for an email response.
- Check your spam inbox to see if our response went there.
3. Still Need Help?
Email us at assist@kymaxa.com. We are here to assist you.
We hope these FAQs help answer your questions. If you need further assistance, please do not hesitate to contact our customer service team. Thank you for shopping with Kymaxa!